Refund Policy

PlaylistGems is built for one simple outcome: a parent can collect guest song suggestions, approve the music, and have a Spotify playlist ready for a kids’ party.

If PlaylistGems does not help you prepare the party playlist, contact us at [email protected] and we will review the issue.

Early-access beta refunds

During early access, we offer a simple refund policy:

• If you paid for a party playlist and could not use it for your event because of a PlaylistGems problem, ask for a refund within 14 days of purchase.
• If the product was confusing or did not solve the problem you expected it to solve, tell us what happened. We may refund the payment and use the feedback to improve the product.
• If you accidentally purchased twice, contact us and we will refund the duplicate purchase.

What to include

Please include:

• The email address used for the purchase
• The party date, if relevant
• A short description of what went wrong

Exclusions

We may decline refund requests where the service was used successfully for the event, where the request is abusive, or where we cannot verify the purchase.

This policy may change as PlaylistGems moves from early access to general availability.